Terms and conditions

General Terms and Conditions for the Provision of Services and Digital Content

www.tradingguys.eu

Service Provider:

Company Name: Chalan z burzy L.L.C-FZ

Registered Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, Dubai, UAE

E-mail: chalanzburzy@gmail.com

Web: www.tradingguys.eu

(hereinafter referred to as the “Provider“)

I. General Provisions

1. The Provider offers online services and digital products via the internet portal tradingguys.eu (hereinafter referred to as the “Portal“). The subject of the sale includes primarily:
   • MEMBERSHIP (Service): Time-limited access to a private trading group and educational content (e.g., 1-month or 3-month access) with an automatic subscription renewal feature.
   • DIGITAL PRODUCTS (Digital Content): One-time purchase of digital content (e.g., e-books, video files, PDF materials) that are not part of the membership and are delivered electronically.
2. These General Terms and Conditions (hereinafter referred to as “GTC“) govern the contractual relationship between the Provider and the Customer (hereinafter referred to as the “Customer” or “User“).
3. The Customer is any physical person or legal entity placing an order via the Portal. The Customer may be a Consumer (B2C) or a Business (B2B). Services are provided only to individuals aged 18 and over.
4. Governing Law: These GTC are governed primarily by the laws of the United Arab Emirates (Dubai). However, if the Customer is a Consumer residing in the European Union, mandatory consumer protection laws of the customer’s country of residence remain applicable where required by law.

II. Order and Conclusion of Contract

1. The Customer creates an order by filling out the electronic form on the Portal.
2. Registration: To access the Services, the Customer must provide true and accurate information: name, surname, e-mail address, and payment details.
3. The Provider reserves the right to cancel an order if it cannot be fulfilled, if the payment is declined, or if the order data is incomplete.
4. By clicking the “Pay” or “Order with obligation to pay” button, the Customer confirms that they have read these GTC and agree to them.
5. The Contract is concluded at the moment the Provider sends a confirmation e-mail to the Customer.

III. User Account and Marketing Consent

1. 1. Access to the User Account is secured by a username (e-mail) and password. The Customer is obliged to keep these credentials confidential.
   2. Marketing Consent: By creating an order or registering an account, the Customer explicitly agrees that the Provider may use their e-mail address to send commercial communications, newsletters, market updates, and information about courses. The Customer may revoke this consent at any time by clicking the “unsubscribe” link in any received e-mail.
   3. The Provider reserves the right to terminate the User Account in case of a breach of these GTC, specifically if the Customer shares login credentials with third parties.

IV. Prices and Payment Terms

1. Prices are listed on the Portal for each specific product or membership. Prices include applicable taxes unless stated otherwise.
2. Stripe Payments: Payments for services and products are processed through the secure payment gateway Stripe. The Provider does not store and has no access to the Customer’s full credit card details; these are managed exclusively by Stripe.
3. Subscription and Automatic Renewal:
   • By purchasing a Membership (e.g., 1-month or 3-month plan), the Customer agrees to automatic renewal (recurring billing).
   • The subscription fee will be automatically charged to the Customer’s payment card via Stripe on the day the current period expires.
   • The automatic renewal remains active until cancelled by the Customer. Cancellation can be done at any time via the User Account settings or by contacting the Provider. Upon cancellation, the membership remains active until the end of the currently paid period.
4. If the automatic payment fails (e.g., expired card, insufficient funds), access to the Services will be suspended until payment is successfully processed.

V. Delivery of Services and Digital Content

1. Membership: Access is granted immediately after successful payment. The Customer gains access to the private section or trading group.
2. Digital Products (Non-subscription): Download links or access to purchased files (e-books, videos) are sent to the Customer’s e-mail or made available in the “My Account” section immediately after payment.
3. Intellectual Property: All content provided is protected by copyright laws. Sharing, copying, reselling, or distributing the content to third parties without the Provider’s written consent is strictly prohibited and may result in legal action.

VI. Liability and Financial Disclaimer

1. Educational Purpose Only: The Customer acknowledges that all content, courses, and market analysis provided by tradingguys.eu are for educational and informational purposes only.
2. No Financial Advice: The content does NOT constitute financial, investment, or trading advice. The Provider is not a licensed financial advisor.
3. Risk Warning: Trading on financial markets involves a high level of risk and may result in the loss of capital. The Provider is not responsible for any financial losses or damages incurred by the Customer based on the information provided.
4. The Provider is not liable for technical issues on the Customer’s side (e.g., slow internet, incompatible hardware) or temporary unavailability of the Portal due to maintenance.

VII. Withdrawal and Refund Policy

1. Digital Content Exception: The Customer acknowledges and explicitly agrees that the provision of Services (Membership) and the delivery of Digital Products (downloads) begins immediately after payment.
2. Loss of Right of Withdrawal: By agreeing to immediate performance, the Customer waives their right to withdraw from the contract (waives the 14-day cooling-off period applicable in the EU) once the access has been granted or the download has started.
3. Consequently, no refunds are provided for memberships or digital products once access has been delivered, as the digital content is considered “consumed.”
4. To stop future charges, the Customer must cancel the subscription before the renewal date.

VIII. Final Provisions

1. 1. These GTC generally follow the legal regulations of the United Arab Emirates.
   2. EU Consumers: If the Customer is a consumer based in the EU, they may use the Online Dispute Resolution (ODR) platform available at http://ec.europa.eu/consumers/odr/.
   3. The Provider reserves the right to amend these GTC at any time. The new version becomes effective upon publication on the Portal.
   4. By submitting an order, the Customer confirms they have understood these terms, including the automatic renewal policy and the financial risk disclaimer, and agrees to them in full.
2. These Terms and Conditions are valid and effective from 01.07.2024.